Current Openings

CreditAccess Grameen welcomes dynamic and motivated individuals with a passion to work for social development. Our Team consists of Regular Employees & Consultants. CreditAccess Grameen’s Head Office is situated in Bangalore, which supports Operations through various functions such as project management, financial analysis, marketing, communication etc.

CreditAccess Grameen hires individual consultants and consulting firms for a wider range of assignments in the areas of HR, risk management, finance, internal controls, marketing, data analysis, etc. Individual consultants, whether hired directly or through organizations, provide expert advice and help us to prepare studies, appraisals and reports.

Current Openings

Job Title: Branch Manager
Location: PAN India
Reporting To: Area Manager

Job Summary:

  • This position is responsible for achieving branch targets of outreach, portfolio quality and portfolio disbursement on a monthly basis, through a team of Kendra managers.
  • This position is responsible for maintaining controls and compliances of the branch.
  • This position is also responsible for overall administration and upkeep of the branch.

Broad Roles and Responsibilities:

Operations:

  • Achieve branch targets of outreach, portfolio volume and portfolio quality for both existing and new products and services as per agreed targets month on month.
  • Maintain and ensure retention of clients on a month on month basis
  • Plan monthly disbursements at the branch to ensure standards of idol cash are maintained as per the limits set for the branch
  • Comply with accounting processes to manage and handle cash at the branch as per established norms
  • Monitor and maintain expenditure within the established limits at the branch level
  • Implement audit compliance procedures and checks at the branch at the required frequency
  • Coordinate new member/ group visits(for re interview)  after KMs completing the CGTs
  • Ensure preparation and submission of all documents and reports as per agreed timelines
  • Monitoring of the existing Kendra’s on quarterly basis under the branch.
  • Ensuring the smooth completion of Audit process of the branch.
  • Ensuring recovery of overdue amounts under the branch.
  • Conducting the social development activity at the branch.

People:

  • Identify the location, space and procure infrastructure for the new branch and set-up the infrastructure for the branch with the support the regional Admin Manager
  • Monitor and ensure branch requirements in terms of stationary, supplies etc are adequate and general upkeep is maintained month on month

Background :

  • Graduate with at least 3 years of experience in MFI (microfinance)
  • Should be willing to reside and work in location at least 50kms from native location and willing to extensive travel
Click here to Apply →

Job Title: Area Manager
Location: PAN India
Reporting To: Division/Region Manager

Position Summary: This position is responsible for meeting client and portfolio related growth targets in the assigned area (4 to 6 branches). He is responsible to for the implementation and monitoring of new products and services in his area

Key Accountabilities:

Growth and Expansion:

  • Help Divisional Managers in identifying potential areas for expansion in his/her area
  • Implement expansion plan by setting up new branches as per agreed targets
  • Implement and monitor new products and services outreach and awareness in the area to meet the established targets
  • Monitor achievement all the targets for the area for existing and new products including growth, member retention and branch overhead expenses

Operations Management:

  • Monitor and review effective functioning and administration at all branches on a monthly basis
  • Complete monthly branch performance reviews on time and submit desired reports to the HO
  • Conduct documentation verification of all new group formations prior to disbursement of loans to clients
  • Conduct GRTs for all new groups on a timely basis
  • Monitor and meet audit compliance requirements across all branches
  • Track and report key metrics in the area related to client repayment trends, new needs of the client base, PPI, feedback about new products and services on a monthly / quarterly basis
  • Maintain relationships with external agencies like Government officials, local leaders & other similar kind of institutions
  • Assess, manage and control risk on portfolio (specific accountability needs to be documented)

People Management:

  • Conduct and complete performance reviews for all branch managers at the established frequency and timeline
  • Participate in recruitment and implementation of training for subordinates

People: Responsible for a team of 5 to 6 direct reports; Indirect span of control – 40 to 45 employees

Background:

  • Qualification: Graduation
  • Experience: Minimum 8 years with 5+ years of managerial experience preferably managing multiple branches in MFI (microfinance)
Click here to Apply →

Job Title: Trainee Kendra Manager (Field Executive)
Location: PAN India
Reporting To: Branch Manager – Group Lending

Job Summary: This position is responsible for acquisition and retention of clients and maintaining high standards of service.

Broad Roles and Responsibilities:

Operations:

  • Achieve individual targets of outreach, portfolio volume and portfolio quality as per agreed numbers month on month.
  • Follow client verification norms as per established standards to ensure credit worthiness before disbursement of loans.
  • Conduct loan utilization checks within 10 weeks of loan disbursement for all clients.
  • Ensure on time and accurate maintenance and submission of all relevant records & reports of all clients as well as internal branch records.
  • Ensure publicity and awareness of all new products and services across the client base in his/her groups.
  • Ensure timely and accurate handover of cash collected in the field at the branch office on a daily basis.
  • Build rapport and a relationship with clients to ensure client retention.
  • To conduct village survey, identify the members and form groups
  • Conducting of Kendra Meeting as per schedule.
  • Conducting exit interview of leaving members
  • Reporting of daily events to the branch manager
  • To maintain client KYC document, MBDF, PPIs of his Kendras.
  • Visiting the member house for filling up of Cash Flow statement
  • Conduct Loan Utilization Checks as per norms.    
  • Updating all the policy changes to members up-to-date.                             
  • To achieve the goals and constantly motivate the members to properly utilize the loans & services of CA Grameen.
  • Any other duties and responsibilities assigned by Branch Manager and higher authorities to be performed from time to time.

Background :

  • 10+2/HSC/PUC/JOC/ITI pass/fail
  • 0 to 6 months experience
  • Two-wheeler with valid LLR/DL is Mandatory
  • Should be willing to work at least 30 KM’s away from native
Click here to Apply →

Job Title: Quality Control – Regional Processing Centre
Location: PAN India
Reporting To: Team Leader – RPC

Job Summary: This position is responsible for Quality Checking of the documents at Regional Processing Centres

Broad Roles and Responsibilities:

  • Verification of KYC documents received for member enrolment from branches as per the KYC verification Policy.
  • Updation of Quality Checking clear cases in internal portal
  • Co-ordination with Branches regarding on-hold and rejected cases.
  • Preparation of MIS reports on Daily, Monthly, Yearly frequency.
  • Ensure team is adhering to standards of client enrolment, TAT in processing of the documents and maintain good rapport and relationship with all stakeholders.
  • Handle different Projects with proper planning, implementation, reporting and evaluation on adhoc basis.
  • Preparation of documents for monthly Internal Audit.
  • Work in co-ordination with all stakeholders on Survey and Process training

Background :

  • Minimum 3-year experience in document verification, preferred from NBFC/MFI.
  • Proficient in MS-Excel.
  • Graduate/post-graduate with good communication skills.
Click here to Apply →

Job Title: Checker – Regional Processing Centre
Location: PAN India
Reporting To: Team Leader – RPC

Job Summary: This position is responsible for data verification entered by Maker at Regional Processing Centres.

Broad Roles and Responsibilities:

  • Verification and approved of data entered by Maker in internal portal without any errors and deviations.
  • Preparation of MIS reports on Daily, Monthly frequency.
  • Ensure team is adhering to standards of data verification, TAT in processing of the documents and maintain good rapport and relationship with all stakeholders.
  • Preparation of documents for monthly Internal Audit.
  • Work in co-ordination with all stakeholders on Survey and Process training.

Background :

  • 1-3 years of experience in data entry/data processing.
  • Graduate/Post graduate with good communication skills
Click here to Apply →

Job Title: Maker – Regional Processing Centre
Location: PAN India
Reporting To: Team Leader – RPC

Job Summary: This position is responsible for data entry in internal system at Regional Processing Centres.

Broad Roles and Responsibilities:

  • Enter data in data fields in internal system correctly without any errors and deviations.
  • Ensure team is adhering to standards of data entry, TAT in processing of the documents and maintain good rapport and relationship with all stakeholders.
  • Preparation of documents for monthly Internal Audit.

Background :

  • 0-1 year of experience in data entry/data processing.
  • Graduate with good communication skills
Click here to Apply →

Job Title: Regional HRBP
Location: PAN India
Reporting To: Team Lead

Job Summary: This position is responsible for end-to-end HR activities right from hiring to exit including managing the entire life cycle of an employee in the system. Will work closely with HR and business teams in smooth functioning of HR activities.

Broad Roles and Responsibilities:

  • Understand current gaps and proactively plan to fulfill required manpower through appropriate channels and in cost effective manner
  • Ensure logistical support viz. Flyers, banners, standees, PPTs, venue requirements are timely available
  • Develop alternate channels of recruitment
  • Connect with shortlisted candidates and ensure conversion for training and reduce dropouts during and after training
  • Plan, manage and participate in all lateral recruitment drives
  • Manage the IJP process for the given geography from assessments to final posting
  • Induction and onboarding of candidates
  • Support in BVC follow up and timely closure of confirmations.
  • Processing employee transfers with coordination of RM/ZM
  • Tracking and Processing shop and establishment registration/Renewal/Amendments for the assigned locations
  • Handling Labor inspections
  • Closing notices from varies departments
  • Supporting employees in availing ESIC and EPF benefits
  • Processing new joiner ESIC registrations
  • Ensuring 100% branch compliance
  • Monitoring staff attendance and providing necessary inputs to Payroll team for wage calculations
  • Reduce attrition by conducting exit interviews, resolving grievances, Counselling/supporting, motivating
  • Employee Engagement & relations – Exit interview analysis, Staff feedback analysis, audit rating analysis, events befitting for Field at low cost
  • Sharing necessary inputs to F&F team to process settlement
  • Monitor implementation of HR policies across all functions
  • Implementation of end to end HRIS by conducting training, making follow-ups with internal stake holders
  • Need to visit all assigned branches once in six months

Background :

  • Good communication in regional language & English (written & verbal), networking, people skills, conflict management, labour laws, proficiency in MS Office. Must be willing to travel extensively.
  • Graduate / Postgraduate preferably in HR (MBA/MSW preferred) with 2 to 5 year’s experience.
Click here to Apply →

Job Title: Marketing and Communications – Video Producer & Editor
Location: PAN India
Reporting To: AGM- Marketing and Communications

Job Summary: We are looking for an experienced video editor to record and edit exciting video and sound projects, including capturing/importing media, organizing raw media, editing footage and sound files, creating and inserting static and motion graphics, adding music/voice-over/sfx/subtitles, media management and archiving project media.

Broad Roles and Responsibilities:

  • Create and develop multimedia (audio/video) content for customer stories, internal company announcements, external promotional videos, product marketing videos, recruiting videos, corporate training and others. 
  • Script, storyboard, budget, allocate resources, set deadlines and select optimal forms of media for projects
  • Work independently, as well as part of a team, to establish project deliverables
  • Plan video shoots; scout, select and reserve shoot locations
  • Select and hire additional crew and talent; direct and coach talent.
  • Record and edit video and sound projects, including selecting program format for final output, capturing/importing media, organizing raw media, editing footage and sound files, creating and inserting static and motion graphics, titling, adding music/voice-over/sfx, media management and archiving project media
  • Manage video library
  • Splice raw film footage together from various sources and shoots, and combine it with other scenes to create a cohesive story
  • Evaluate edited footage to make sure it matches the story from the script and meets the narrative agenda
  • Combine visual footage with audio sound effects, dialogue, ambient sound and a musical soundtrack to create more drama in the story
  • Discuss project timeline, narrative structure, story goals and more 

Background:

  • Bachelors / Master’s degree in film, video production or communications
  • 3-5 years of work experience with video editing softwares
  • Familiarity with professional cameras, various HD and SD formats, preproduction/planning, studio and field production, lighting/grip, scriptwriting, storyboarding and photography.
  • A keen eye for aesthetics and details
  • Knowledge of English is mandatory. Knowledge of Kannada/ Hindi or any Indian vernacular language is a plus
  • Creative mind, knowledge, solid attention to detail
  • Strong communication, time management and problem-solving skills
Click here to Apply →

Job Title: Regional HR Trainer
Location: PAN India
Reporting To: Training Manager

Job Summary: This position is responsible for implementation of training for the operations staff (KM and BM). This position is also responsible for continuous assessment of training needs and building soft skills for the KMs and BMs. 

Broad Roles and Responsibilities:

  • Plan all regional trainings on monthly basis. 
  • Participate in developing content and design for training programs 
  • Conduct basic trainings for newly joined field staff, refresher trainings to refresh process at branch. 
  • Collect feedback from trainees after branch visits, observe trainees during their visit to branches. 
  • Collage feedback received and send to concerned RMs. 
  • Analyze the effectiveness of training programs and processes based on feedback mechanisms.
  • Conduct training needs assessment for the KMs and BMs in line with audit grades by consulting AMs on a regular basis.
  • Track rate of attrition during training and help retention of trainees.
  • Track and monitor training related expenses in line with budget.
  • Prepare and provide training MIS as per established timelines. 
  • Ensure logistics support is provided as per established guidelines for all training programs in line with vendor. 

    People
  • Groom and develop trainers to ensure skills are constantly updated.
  • Track travelling expenses of team 
  • Review and monitor trainers performance.
  • Guide to team members and ensure timely delivery of the work. 

Background:

  • Qualification: Graduation and above with experience in Training (Preferably from MFIs) or Microfinance operations.
  • Experience: Minimum 3 years of relevant experience
  • Preferably from MFI industry
  • Should be flexible to travel and good communication skills is must.
Click here to Apply →

Job Title: IT Business Analyst (Mortgage Loan)
Location: PAN India
Reporting To: AVP – IT

Job Summary: The current opening is for a resource responsible for managing and enhancing the Retail Finance (RF) Business solutions with in-depth exposure to the systems present within CreditAccess Grameen Ltd. The principal aim is to capture exact business requirements and coordinate with internal and external developers to deliver IT solutions. The role involves bringing constant improvements to the product, improving user experience, and enhancing the operational efficiency of associated business processes. The position requires maintaining the integrity and quality of project deliverables, ensuring they stay within agreed timelines and scope while meeting the expectations and requirements of the project. The position is based at CreditAccess Grameen HQ in Bangalore and involves close collaboration with the internal IT team and respective business stakeholders.

Broad Roles and Responsibilities:

  • Should have programming skills and proficiency in JAVA, JSP, Servlets, EJB, SQL/Oracle, J2EE / other JAVA technologies
  • Knowledge of current technological trends in the Software development industry, such as OOP’s, DevOps and Microservices.
  • Multi-Tier Software development, Component Architecture, Web Based Software
  • Knowledge of system integration issues Including understanding of API( SOAP & Restful)
  • Ability to gather and analyse data and draw logical conclusions
  • Hands on experience on system analysis and evaluation
  • Testing-Application of technical knowledge, critical thinking, analytical abilities, attitude to test- to-break, problem solving and willingness to learn.
  • Basic Trouble shooting skill with architectural knowledge on APACHE, TOMCAT and JBOSS middleware solutions.

Functional:

  • Fair understanding of Retail Finance Business Solutions (Individual Loan, Mortgage Loans, Housing Loans, Two-Wheeler Loans) and experience in digital lending processes would be an added advantage.
  • Demonstrates solutions by developing documentations, flowcharts, layouts, diagram, charts, code; Ensuring that project task are completed within defined effort and timelines
  • Understand the requirements from Business and Product teams, convert them into a FSD document, and take it up with vendors for feasibility and impact analysis, working in coordination for delivery and deployment for business use.
  • Assess the requirements through discussions with Business Teams and Developers.
  • Prioritize projects to ensure that business expectations are met within prescribed timelines.
  • Understand integration touchpoints of the Business Solution with other systems/services.
  • End-to-end solution management, including seamless integration of other systems with third party applications and services.
  • Deliberate various available alternative solutions for the requirements and choose the best, which is cost-effective and best suited for meeting business requirements.
  • Documentation of key deliverables from the Quality and Testing aspect, including creation of comprehensive testing, Roll out/Go Live plans, product release notes, and product version management.
  • Defining Standard Operating Procedures for IT processes and taking necessary approval to formalize and roll out for the Organization and various RF Branches.
  • Notify the respective Business users regarding the rollout of new processes and changes to processes as and when there is an enhancements
  • Follow up with operational teams for on-the-ground implementation of the strategies.

Background:

Formal Education & Certification:

  • Graduation from a reputed university, preferably BE/B.Tech MTech or MCA.

Knowledge & Experience:

  • Minimum 10+ years of experience in Project Implementation for NBFC/BFSI Sector Product Rollout.
  • Capability to analyse multiple interfaces impacting the application and coordinate with the respective stakeholders for prioritization and accelerate the implementation.
  • Proven ability to bridge technology and business goals to provide productive solutions to the required stakeholders.
  • Experienced in interfacing with key business units, including Product, Operations, and Vendor Management.
  • Knowledge of Agile Project Management practices and good knowledge of SDLC.
  • Technical understanding of web services (SOAP and REST protocols) and API-based integrations (XML as well as JSON-based), including how these applications integrate with backend systems and 3rd party applications.
  • Techno-functional knowledge of Retail Finance Business Applications.
  • Experience in mobile based lending processes would be an added advantage.
  • Experience in Product/Vendor Evaluation for Business solutions.

Personal Attributes:

  • Excellent analytical and problem-solving abilities.
  • Quick learner who can rapidly adapt to emerging technologies.
  • Excellent communicator with an emphasis on building strong relationships with IT and , Business, Products and Operations personnels.
  • Able to multi-task and work effectively in a fast-paced dynamic environment.
  • Ability to handle and stay calm under pressure.

Work Conditions:

  • High availability on call, mail, and all other official forms of communication.
  • Extended working hours if required for support.
Click here to Apply →

Don’t find a matching job? Submit your CV here and we’ll connect with you in case of relevant openings in future

Submit your CV →